FedEx maintains an online customer support portal to help you with questions about account management, tracking, delivery, and billing. If you've had a bad experience, you should contact FedEx customer support directly at 1-800-463-3339. You can also file a complaint directly on their website at fedex.com/en-us/customer-support. Filing a complaint is one way to tell the company about an experience that you had, and any concerns you have over a specific driver.
Having to file a FedEx complaint can be frustrating because it likely impacted the delivery of an item to your address. If you placed an order and received a notice that the package was on its way only to discover that your package was destroyed, lost, or otherwise, or that the FedEx driver illegally pulled onto your property and damaged something, you need to make sure that you protect your interests and file a complaint.
Filing a complaint with FedEx is a great first step because it goes directly to the source and tells the company about an experience you had. The more details you have about your experience, the better. It will be easier if you have the tracking number of the package that was involved, the license plate number of the driver, or even a description of the driver.
These can all be confirmed by FedEx to determine how to go forward. Contacting FedEx, however, may not always yield an immediate result. Although it is important to notify the company as your first resort, it may not be the only place to turn.
Much like many other delivery company complaints, there are many ways that you might end up contacting the FedEx corporation. It could be a problem with a truck for delivery, an issue with the delivery driver directly, or problems getting your package within the business day timeframe explained to you when you checked out. There are also a lot of complaints about FedEx Ground for delays or failure to deliver packages.