The first thing to do after your car has broken down is identify which parts have malfunctioned.
No matter how good a warranty you have, every part of your car is not covered. If you blow a tire or if your wipers wear out, you are responsible for replacing those parts.
Your car dealership can identify which part of your car has broken down, but be aware that you might have to pay for that appraisal if the failed part is not covered by a warranty.
Once you are certain that the part is covered by your warranty, gather all of your receipts and bring them to the dealership. With any luck, you won’t need this evidence. But if the people at the dealership try to deny your warranty, this will often sway them to honor your claim and do the repairs at no cost to you.
If the dealership still tries to deny your warranty claim, stay calm. Ask the staff to explain exactly why they are refusing to honor your warranty.
Because you carefully kept records and you understand the specifics of your warranty, you may already have the evidence you need to convince them that they don’t have grounds to deny your warranty claim. If that works, you have avoided the time and stress of a lawsuit and your warranty will be honored as it should be.
If even that doesn’t work, ask to speak to a manager. A manager has more authority than the average worker and more reason to want to maintain customer loyalty. The manager may realize that regardless of who is correct, keeping you as a customer is more important than forcing you to fight for what you may or may not be owed.
Finally, even if you are rebuffed by a manager, you may have one more option. Every manufacturer has a customer advocacy department. You aren’t required to take advantage of this option but it might resolve your case in your favor.
And even if the customer advocacy department doesn’t help, taking this step should strengthen any lawsuit you file, because it shows you tried every option within the system.
Only when all of those options fail should you contact the law offices of Morgan and Morgan. If our warranty fraud attorneys determine that you have a strong case, we will file a lawsuit against the dealership that refused to honor your warranty. Oftentimes, just filing a lawsuit will be enough to get the dealership to settle and honor your claim.
But if this action doesn’t convince the dealership to settle, you may have to wait years to get compensation for your claim. You should repair your vehicle at your own cost during that time, with the understanding that we will petition the courts for the dealership to compensate you for those out-of-pocket costs.