This will depend on the severity of the complaint, as well as the circumstances surrounding the abuse and/or neglect. In most situations, the nursing home administrator is notified of the resident’s complaints. The administrator is then required to investigate the complaint and report to a state agency.
In severe situations, especially where medical attention is necessary, the resident should be evaluated by a private doctor or hospital unaffiliated with the facility. In these cases, it is wise to contact local and state agencies, which may conduct an investigation of the facility.