Morgan & Morgan is reviewing claims on behalf of consumers who have used Smile Direct Club’s products and were reportedly injured.
Smile Direct Club is a direct-to-consumer med-tech platform that aims to make teeth-straightening affordable and accessible. The company offers a dental straightening model for $1,895, or $85 a month, which is a price it touts to be 60% less than traditional braces.
Smile Direct Club customers then visit a shop for an in-person scan or receive a kit to take an impression of their teeth, which is shipped back to the company in order to make the customers’ custom aligners. These aligners are designed to act similar to braces in that they gradually bring the teeth into correct alignment.
However, people who’ve used teeth-straightening products from Smile Direct Club have reportedly suffered harm to their teeth, jaw, or mouth. If this happened to you, take this quiz to see if you could be owed money.
Losing Your Smile
According to several customers, Smile Direct Club’s aligners, in reality, did nothing. Or worse, they created new problems, including jaw pain or misaligned teeth.
Two Smile Direct Club customers — Anne Rosemond, who spoke to NBC News, and Jessica Shorts, who talked with the New York Times — both began experiencing jaw pain and migraines. Rosemond and Shorts also told the media that they experienced damage to their teeth that required an orthodontist’s intervention. According to these customers, Smile Direct Club’s customer support was severely lacking.
Another customer who spoke with the Times, Taylor Weakley, was unable to disclose the extent of her Smile Direct Club experience because she was forced to sign a non-disclosure agreement. Weakley did say that the startup would not provide her with a refund unless she agreed not to share about her experiences on social media or with media outlets.
According to reports, there are around 60 complaints about Smile Direct Club’s aligners to the U.S. Food and Drug Administration from clinicians or customers.
The company’s credibility is also being challenged further by the state of California charging the company’s Chief Clinical Officer, Jeffrey A. Sulitzer. California has charged Sulitzer with with fraud, negligence, unlicensed dentistry, and other violations, which if convicted of the charges, the state could take away his dental license.
Customers who want to hold Smile Direct Club accountable might have heard that they can’t take their claims to court — that they need to do something called “private arbitration” instead. However, that doesn’t mean they can’t hold Smile Direct Club accountable and potentially get compensation.
What Are Arbitration Clauses?
A mandatory arbitration clause is language in a contract that requires people to use private arbitration rather than courts to resolve legal disputes. It has become more and more popular for consumer claims in recent years, even though it was originally designed to be used for disputes between businesses.
Today, almost every type of contract includes an arbitration clause. Moreover, these mandatory arbitration clauses typically contain “class action waivers.” It could be said that this is designed to reduce the power of the people to file lawsuits over legitimate product claims.
But that doesn’t mean there isn’t hope for justice.
Contingency-Fee Arbitration Lawyers
Although companies like Smile Direct Club are trying to restrict the rights of consumers to bring their claims to court, our attorneys at Morgan & Morgan aren’t going to stand idly by. These companies might call it “business,” but we call it “bullying.” We take cases on contingency, which means you only pay us if and when we win your case.
Take this quiz to determine if you’re eligible to get justice for the harm you suffered when trusting Smile Direct Club to provide a product that works in helping to treat your dental issues.