Bad Faith Insurance Explained

Bad Faith Insurance Explained

  • The Fee Is Free Unless You Win®.
  • America's Largest Injury Law Firm™
  • Protecting Families Since 1988
  • 20 Billion+ Won
  • 1,000+ Lawyers Nationwide

Free Case Evaluation

Tell us about your situation so we can get started fighting for you. We tailor each case to meet our clients' needs.
Results may vary depending on your particular facts and legal circumstances.
Our results speak for themselves

The attorneys featured above are licensed in Florida. For a full list of attorneys in your state please visit our attorney page.

Bad Faith Insurance Explained

When you buy a product, you expect the product to deliver the benefits promised, as well as perform as described by the manufacturer. Whether you purchase a package of AAA batteries or a brand-new automobile, the seller of the product must act in good faith when consummating the transaction. Any manufacturer or retailer that sells a defective product has acted in bad faith. In the insurance industry, bad faith insurance covers several legal issues.

You purchase an insurance policy to protect you financially if something unexpected goes wrong. For example, you buy an auto insurance policy to protect you financially in case you get involved in a motor vehicle accident. A comprehensive car insurance policy covers the costs associated with medical bills and property damage. Since you send your monthly premium payments on time, you expect your insurance company to fulfill its legal obligations to cover your financial losses after a vehicle collision. An insurance company that does not fulfill its legal obligations has committed an act of bad faith insurance.

If your insurance company has acted in bad faith when it comes to your insurance policy, you should speak with an experienced attorney who has compiled an impressive record of forcing insurance companies to honor their financial obligations. Your lawyer conducts a detailed review of your case, which includes gathering and organizing evidence such as a copy of your insurance policy and every receipt associated with your claim. An experienced insurance attorney also interacts with the insurance adjuster of your claim to find a resolution to your case. 

At Morgan and Morgan, our insurance attorneys represent clients that face the bad faith insurance tactics implemented by unethical insurance companies. We understand the frustration that develops when a perfectly valid insurance claim comes back denied by an unscrupulous insurance adjuster. Our team of insurance lawyers also possesses a deep understanding of the various ways insurers can commit acts of bad faith that hurt our clients financially. For more than three decades, the bad faith insurance attorneys at Morgan and Morgan have helped clients fight back against illegal insurance company actions.

Schedule a free case evaluation with an insurance lawyer at Morgan and Morgan to address the acts of bad faith committed by an insurance company.

Scroll down for more

Get answers to commonly asked questions about our legal services and learn how we may assist you with your case.

Morgan & Morgan

  • What Does Bad Faith Insurance Mean?

    Bad faith insurance does not reflect a type of policy. Instead, bad faith insurance represents an insurance company’s attempt not to honor its legally binding obligations, such as refusing to pay out for a valid claim or not processing a claim within a reasonable amount of time. Insurers act in bad faith whenever they do not follow the language written in a policy. Acting in bad faith includes not revealing information that a policyholder has the legal right to know. Bad faith insurance also covers the unreasonable demands placed on policyholders by insurance companies.

    At Morgan and Morgan, we address two broad categories of bad faith insurance cases. The first type of case is called first-party bad faith insurance, which is an act of bad faith insurance committed by your insurer against you. Third-party bad faith insurance adds a third party to a case, such as an auto repair shop that overcharges for the work done on a damaged vehicle. Another example of third-party bad faith insurance occurs when a retailer sells a defective product that is the fault of the manufacturer.

  • What Are the Most Common Types of Bad Faith Insurance Cases?

    Knowing how your insurer can interact with you unethically can not only help you fight back but also prevent any scams implemented by the insurance company. To save money, an unethical insurance company has several ways to commit acts of bad faith.

    Deny a Valid Claim

    One of the most common ways an insurance company acts in bad faith concerns denying a valid claim. You can fight back against an unjustified denied claim by submitting additional physical evidence, as well as providing the insurance company with the contact information of witnesses. If your insurance company denies your claim for invalid reasons or does provide any reason at all, one of the highly-rated insurance attorneys from Morgan and Morgan helps you file a bad faith claim against the insurance company.

    Undervalue a Claim

    Also referred to as a lowball claim, an undervalued claim involves an insurance company approving your claim, but for less money than you deserve. One of the responsibilities of the attorney that you hire from Morgan and Morgan is to calculate a reasonable value for compensation. This involves submitting every receipt associated with medical bills and property damage, as well as calculating a value for non-economic damages such as pain and suffering. An experienced insurance lawyer at Morgan and Morgan files an appeal to recover the full value of your financial losses.

    Unreasonable Requests

    Bad faith insurance includes an insurer placing unreasonable pressure on a policyholder to do something the policyholder does not have to do. A prime example of an unreasonable request concerns an insurance company demanding a policyholder undergo a second medical examination when the first medical examination produced legitimate results. An insurance company cannot demand your attorney hand over certain documents, as well as insist you follow deadlines that you do not have to follow.

    Arbitrarily Increasing the Premium

    Many insurance companies explore all angles when it comes to making money. In addition to denying valid claims to save a considerable amount of money, insurance companies also arbitrarily increase premiums. The most common instances of an arbitrary premium increase regard car and health insurance. An insurance company might increase your monthly car premium payments even though you have not gotten involved in a car accident over the previous 12 months. If you pay for your health insurance, the insurance company might increase your premiums although you have not required medical care over the past 12 months.

    Claim Delay

    One of the old tricks in the bad faith insurance book is to delay processing a claim. Legitimate delays happen for a couple of reasons, which include a backlog of claims in the processing system and questions concerning the evidence submitted with a claim. However, far too many insurers intentionally delay the processing of valid insurance claims, especially for cases that involve a policyholder filing a claim without legal representation. By working with one of the highly-regarded insurance attorneys at Morgan and Morgan, you should expect your claim to be processed in a timely manner.

  • What Are the Obligations of My Insurance Company?

    To avoid becoming a victim of one or more acts of bad faith insurance, you should gain insight into the legal obligations your insurer must meet.

    Conduct a Thorough Investigation

    The insurance adjuster reviewing your case might claim the company conducted a thorough investigation when the truth is the insurance adjuster did nothing more than place your file in the end-of-investigation pile of paperwork. Insurance companies are legally responsible for conducting thorough investigations that include reviewing photographs, reading an incident report, and interviewing every reliable witness.

    Present a Fair Settlement Offer

    Insurance companies love it when a policyholder fights back against bad faith actions without the legal support of an insurance attorney. If you do not hire an experienced lawyer, the insurance company might be tempted to commit one or more acts of bad faith, such as refusing to negotiate a settlement. If your attorney submits an offer to settle your claim, the insurance company is legally obligated to respond in some manner. Any counteroffer submitted by the insurance company must include a reasonable settlement value.

    Provide a Reason for Denying a Claim

    You have the right to know why an insurance company denied your claim. An unethical insurance adjuster might try to take advantage of a policyholder’s lack of knowledge by sending a denial letter that has nothing more than a terse sentence stating the claim is denied. You deserve a comprehensive explanation as to why the insurance company denied your claim. Working with an insurance attorney from Morgan and Morgan ensures you receive a detailed explanation.

  • How Can an Insurance Attorney Help Me With a Claim?

    The most effective strategy to prevent falling victim to one or more acts of bad faith insurance is to work with an experienced insurance attorney. Your lawyer provides several types of legal support.

    Gathers and Organizes Evidence

    Your insurance attorney conducts an extensive investigation into your case before helping you file a persuasive insurance claim. The investigation focuses on collecting evidence, such as photographs and video images captured by a security camera. Witness accounts of an incident can verify your version of events. For a bad faith health insurance case, your lawyer requests copies of your medical records that include the results of diagnostic tests and a description of your treatment regimen.

    Interacts With the Insurance Adjuster

    Dealing with an insurance company can be a highly frustrating experience. From not getting phone messages returned to trying to understand the complex legal jargon, you can spend way too much time interacting with an insurance adjuster. One of the most important roles of an insurance attorney is to act as an intermediary between you and the insurance adjuster. Your attorney ensures your claim receives a fair review, as well as monitors your claim as it moves through the review process.

    Calculate a Fair Value for Compensation

    One of the keys to getting an insurance claim approved is to submit a fair value for compensation. Experienced insurance adjusters can detect an invalid claim soon after receiving the claim. Hiring one of the accomplished insurance lawyers at Morgan and Morgan helps you calculate a fair value for compensation. Although calculating a reasonable value for economic damages is easy to do, the same cannot be said for calculating a fair value for pain and suffering. Your attorney calculates a fair value for pain and suffering by using a formula that factors in the value of economic damages like medical bills and property damage.

  • Prevent the Financial Losses Caused by Bad Faith Insurance

    Because you take care of your financial obligations by sending in monthly premiums to an insurance company, you should expect the insurer to deal with you in good faith. Unfortunately, some insurance companies operate by implementing unethical practices. 

    To fight back against bad faith insurance, schedule a free, no-obligation case evaluation today with Morgan and Morgan.

Scroll down for more Load More

How it works

It's easy to get started.
The Fee Is Free Unless You Win®.

Results may vary depending on your particular facts and legal circumstances.

  • Step 1

    your claim

    With a free case evaluation, submitting your case is easy with Morgan & Morgan.

  • Step 2

    We take

    Our dedicated team gets to work investigating your claim.

  • Step 3

    We fight
    for you

    If we take on the case, our team fights to get you the results you deserve.



Customer Story

“I was in a difficult situation when I was injured by a faulty product. I was hesitant to seek legal help but with the help of Morgan & Morgan, they made the process easy. They took immediate action and got me the compensation I deserved. I couldn't have done it without them. I highly recommend their services.” Estate of Patricia Allen v. RJ Reynolds, et al. | 2014

Client success
stories that inspire and drive change

Explore over 55,000 5-star reviews and 800 client testimonials to discover why people trust Morgan & Morgan.

Results may vary depending on your particular facts and legal circumstances. Based on Select nationwide reviews

  • Video thumbnail for 5l3q2e67j8
    Wistia video play button
  • Video thumbnail for yfe952tcop
    Wistia video play button
  • Video thumbnail for z1bqwg9hkl
    Wistia video play button
  • Video thumbnail for s5nb3hnvkv
    Wistia video play button
  • Video thumbnail for t4elibxene
    Wistia video play button
  • Video thumbnail for 5nr9efxqj3
    Wistia video play button
  • Video thumbnail for e8s1x6u5jp
    Wistia video play button