Waupaca Elevator Recall

It’s like something out of a scary movie: an elevator plunges toward the ground and those trapped in the cab are helpless to stop it. Sadly, this scenario isn’t fiction for some who own Waupaca’s Custom Lift 450# and Custom Lift #500 elevators.

In 2018, Waupaca recalled about 8,000 units of its popular residential elevators due to a series of falls down the shaft. The defective elevators caused injuries ranging from broken bones to strained knees. They also cost customers significant money in repairs.

If you were injured in a Waupaca elevator or were saddled with the costs of repairing one, Morgan & Morgan is here to help. Schedule a free, no-risk case evaluation to learn more.

Why Did Waupaca Recall Its Elevators?

Waupaca’s Custom Lift 450# and Custom Lift 500# are popular residential elevator models. However, about 8,000 of them were recalled on October 25, 2018. According to the recall notice, “the elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab.” At the time of the recall, there were 12 documented incidents of the elevator plummeting and 10 injuries reported.

The recall covered the following:

  • Custom Lift 450# elevators with serial numbers 10-1001 through 10-3131
  • Custom Lift 500# elevators with serial numbers 10-3132 through 10-8111, 010-00-8112 through 010-10-8786, and 110-00-1000 through 110-03-1179

The units listed above must have been shipped and installed between 1979 and 2008.

What Should Consumers Do?

Elevators don’t always work like they should. And when they fail, they can cause serious harm. In fact, about 30 people are killed and 17,000 are seriously injured in elevator and escalator accidents every year in the United States. Of the two, elevators cause the vast majority of deaths (90%) and serious injuries (60%).

Your safety is our top concern. So, with these statistics in mind, and considering the fact residential elevators are less commonly inspected than those in commercial buildings, we urge caution. If you have a recalled elevator in your residence, do not use it. 

If you’re not sure if your elevator was recalled, you can locate the serial number on the controller box or the base of the powerhead. If you can’t locate the serial number, do not use the elevator until you can determine if your unit was affected by the recall.

Contact Morgan & Morgan

If you were injured in a Waupaca elevator, contact Morgan & Morgan. You may be eligible for compensation for your medical costs, lost income, loss of life’s enjoyment, and other damages.

If you weren’t injured but have a recalled Waupaca elevator in your home, also contact us. You may be entitled to financial compensation for repair costs. Even if your elevator was fixed, you may be entitled to damages if it again fails or the repairs were insufficient.

As America’s largest plaintiffs’ law firm, Morgan & Morgan has the resources to take on any manufacturer and hold them accountable for their negligence. Our track record of over $9 billion won for our clients is proof of our ability to win big.

Schedule a free, no-obligation case evaluation to find out if you have a claim.

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