What: The mechanical brakes on certain Lectric XP 3.0 electric bike models.
Who: Lectric eBikes, LLC.
Why: The mechanical brakes on the Lectric XP 3.0 electric bike models are recalled due to a defect in the brakes. When improperly adjusted, the brake cable actuator arm can over-rotate, causing parts of the bike to dislocate, leading to the brake calipers to fail and posing a safety hazard for the rider.
When: Lectric eBikes, LLC, and the U.S. Consumer Product Safety Commission (CPSC) issued the recall of the Lectric XP 3.0 electric bike models on September 7th, 2023.
Where: The recall applies to the approximately 45k Lectric XP 3.0 electric bike models sold in the United States and Canada.
How customers can identify the recalled product: The recalled Lectric ebikes include the XP 3.0, XP 3.0 Long-Range, XP Step-Thru 3.0, and the XP Step-Thru 3.0 Long-Range. Lectric customers can verify if their bike is part of the recall by entering the order number and serial number into the Lectric website. The Bikes serial number is engraved and can be located on the head tube of the eBike.
On September 7th, 2023, Lectric eBikes, LLC, in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, issued a voluntary recall of the Lectric XP 3.0 electric bike models after multiple reports of brake failures. According to the recall report, the issues with the ebikes come with the front and rear brakes which can stop working, causing the rider to lose control of the bike and injuring themselves if they crash.
More specifically, the issue in the bikes arises due to a defect in a subset of XP 3.0 eBikes. When the brakes are improperly adjusted, the brake cable actuator arm can over-rotate, dislocating parts and causing the brake calipers to fail, posing a safety hazard to the rider. According to the recall, the CPSC is aware of at least four incidents involving the recalled e-bikes losing their ability to stop, which has resulted in at least two injuries, including lacerations, scrapes, and a fractured bone.
The recall impacts approximately 45,000 Lectric electric bicycles, including the models XP 3.0 Black, XP 3.0 Long-Range Black, XP Step-Thru 3.0 Black, XP Step-Thru 3.0 White, XP Step-Thru 3.0 Long Range, and XP Step-Thru 3.0 Long Range White. The ebikes were manufactured in China, imported by Lectric eBikes LLC, of Phoenix, Arizona, and then sold online at lectricebikes.com from November 2022 through May 2023 for between $1,000 and $1,200.
What Remedies Are Available for eBike Customers?
Lectric eBike owners can expect a free repair for the defective ebike brakes. In order to access the repairs, customers can head to the Lectric recall website, scroll to the bottom of the webpage, and enter their order number and serial number into the Lectric website. Customers can find the ebikes serial number engraved and located on the head tube of the bike. Once you have entered your order number and serial number, click the “Verify Product” button to determine if you qualify for the repair.
Once your products are verified, you will receive a confirmation email that includes instructions to submit a receipt for reimbursement of the brake replacement service. Customers can then expect a brake kit to be shipped to them within 2-6 weeks, free of charge. On its website, the company notes that “only one affected eBike may be registered at a time.” Customers who own multiple affected eBikes will need to submit multiple online registrations.
Consumers will also receive up to $100 towards the cost of installing the front and rear mechanical brake calipers. If you are unsure if the bike you own is recalled or how to fully register for the replacement brakes, customers can contact Lectric eBike’s recall hotline at 877-479-5422 from Monday - Friday, 8 AM ET - 8 PM ET. Lectric customers who are in possession of the recalled electric bikes can learn more about the recall registered by the CPSC number 23-789.
In recent years, Federal safety officials have indicated that injuries from micromobility devices, including e-bikes, e-scooters, and hoverboards, have increased. According to a report released by the CPSC in 2022, the number of injuries from e-bikes, scooters, and hoverboard accidents has risen by 127% between 2017 and 2021, raising concerns for riders everywhere. Those who have suffered an injury due to the ebikes or who are looking for more information about the recall or what their legal options are should contact an attorney today.