Moen Recalls Battery Back-Ups

Moen Recalls Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard

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Moen Recalls Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard

What: The Flo Smart Water Monitor Battery Backup, Model 920-001.

Who: On April 13, 2023, Moen, in collaboration with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, issued the recall.

Why: According to the report, the Flo Smart Water Monitor Battery Backup, Model 920-001, can overheat, posing a fire hazard.

Where: From August 2019 through November 2022, The Flo Smart Water Monitor, which included the Battery Backups, were sold at Lowe’s, The Home Depot, and other stores nationwide, including online retailers like Amazon.com.The battery retailed for roughly $250.

How Can I Identify This Recalled Product: The Flo Smart Water Monitor Battery Backups can be identified by the sticker that includes the model number 920-001.

What Are My Options: Moen is not currently offering replacements for the Flo Smart Water Monitor Battery Backups and currently does not have an alternative battery backup option for sale.

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FAQ

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  • Customers Should Properly Dispose of Their Battery Backups

    Moen asks their customers, if they are in possession of the recalled lithium-ion batteries, to dispose of them in accordance with the applicable laws in their area. This means that customers should follow any and all procedures established by their municipal recycling center for damaged/defective/recalled lithium batteries. Due to the potentially hazardous nature of the recalled batteries, they urge you not to throw the recalled battery in the trash or deposit it into used battery recycling boxes at various retail and home improvement stores.

    According to Moen, in order to properly uninstall the Battery Backup for disposal without disturbing the connection to the Flo Smart Water Monitor and Shutoff, customers can take the following actions:

    • Disconnect/unplug the power adapter from the electrical outlet
    • Disconnect/unplug the Flo Smart Battery Backup from the water monitor and shutoff and the power adapter
    • Restore power to the Flo Smart Water Monitor and Shutoff by connecting the adapter to the monitor and to the electrical outlet
    • Firmly push the power cord into the Flo Smart Water Monitor and Shutoff
    • Twist and turn until the second ring is entirely in the device

    Customers can tell that the Flo Smart Water Monitor and Shutoff has power when the LED lights on the device have reactivated and turned green. Once you have completed these steps, customers can ensure the connection is properly back on via the app. For more information, customers can find detailed images on how to complete these disconnection and reconnection steps on the Moen recall site.

  • What Remedies Can Moen Customers Expect to Receive?

    In their FAQ section of the recall page, Moen informed their customers that they currently are not offering replacements for the Flo Smart Water Monitor Battery Backups and currently do not have an alternative battery backup option for sale. However, they are currently working to develop a new battery backup that is rated for indoor use to support the Flo Smart Water Monitor in the future. Until then, those customers who have filed their recalled backup batteries can expect a refund in the form of a check within 8-12 weeks.

    For more information regarding this recall, customers are more than welcome to connect with one of our staff members today. Or if you have one of the recalled Flo Smart Water Monitor Battery Backups and have experienced overheating that led to a fire and or injury, we urge you to contact our attorneys today by completing our free, no-obligation case evaluation form.

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