How to Report a Nursing Home in Florida

The Florida Agency for Health Care Administration has a Complaint Administration Unit that receives and processes complaints about the quality of care in FL nursing homes. For complaints against state-licensed nursing homes, you can contact them at 1-888-419-3456 or use the Licensed Health Care Facility Complaint Form. When contacting them, be prepared to share all details, including the name of the care providers, dates of when the abuse occurred, and specifics of the alleged abuse. 

To report an unlicensed nursing home facility, you can call in a complaint at 1-888-419-3456 or submit an Unlicensed Health Care Facility Complaint Form.

Additionally, you can report nursing home abuse or neglect to the Florida Department of Health and Adult Protective Services at 1-800-962-2873 or online at: ReportAbuse.dcf.state.fl.us. All of the above resources are confidential.

However, these administrations will not be able to help you in a civil matter should you want to recover medical costs, therapy expenses, and damages for pain and suffering or wrongful death. Our FL nursing home abuse lawyers can assist you in this process. If you contact us right away, we can also speed up the complaint proceedings and guide you every step of the way.

Elder abuse: Any knowing intentional act that causes harm or risk to adults aged 60 or older by a person in a trust relationship such as a caregiver in a nursing home.

Physical abuse: Use of physical force against an older adult, including inappropriate restraint, bodily harm or injury, or causing pain. Some examples are hitting, slapping, striking, pushing, and shoving.

Psychological abuse: Use of verbal or nonverbal acts against an older adult that causes mental pain or distress such as yelling, threats, humiliation, and intimidation.

Sexual abuse: Non-consensual sexual acts with an older adult or sexual acts with an older person who cannot give consent. 

Financial exploitation: Inappropriate or illegal use of an older adult’s funds, property, or assets. An example would be a nursing home aide coercively forcing someone in their care to write checks made out to the aide.

Caregiver neglect: Failure to properly care for an older adult in the caregiver’s charge, such as not providing sufficient food and water or failure to provide a sanitary environment to the older adult.

Abandonment: Desertion of an older adult who is the responsibility of the caregiver.

Having a family member suddenly evicted from a nursing home can be shocking and overwhelming, especially if your loved one requires more care than you’re able to give. There are many reasons why a nursing home may discharge a senior citizen. Some are legitimate such as if the facility cannot provide the level of care the patient needs or the facility is closing. Other reasons are not legitimate and may even be illegal.

It’s appalling, but some nursing homes favor residents that use Medicare over Medicaid because Medicare pays far higher than Medicaid but only for a short time. Once the timeframe for the higher payment expires, residents receive their eviction notice. Because profit over people is more important, the nursing homes may discriminate against patients that will be using Medicaid to pay for their caregiving. This kind of discrimination is illegal.

Nursing homes have a duty to follow protocols when discharging patients to ensure the patient’s safety and make arrangements for ensuing care. This is called nursing home discharge planning and notification which is as follows:

1. The resident and authorized representative must be notified of pending discharge in writing with at least 30 days’ notice. The notice of discharge must include the reasons for the discharge and the steps taken by the facility to resolve or address the reasons listed. Emergency situations are the only exception to this rule.
2. The facility has to prepare a summary of the discharged patient’s physical and mental status.
3. An exhaustive post-discharge plan of care must be given to an authorized patient representative, which outlines alternative arrangements for care and housing. The plan must outline instructions for future caregivers and doctors for follow-up care. The written discharge plan also needs to include the location to which the patient will be discharged. That location must also agree to admission. Furthermore, the plan must include all information on medications, services, therapies, and other care needed by the patient.
4. The patient and their authorized representative have a right to participate in all aspects of this procedure.
5. The facility is required to arrange a secure and orderly transfer of the patient’s funds and personal assets.     

Suppose the care facility did not follow these protocols when they discharged your loved one. In that case, there might be legal recourse that can be taken, including Florida State disciplinary action against the caregivers and awards for financial compensation. Most people don’t even understand they have rights in these situations. Our Florida elder law attorneys can give you further valuable information on how to proceed with a lawsuit.

It’s critical to spot indicators of elder abuse. Often, you may have an indication of abuse because your loved one starts to exhibit changes in their behavior. The following signals may help identify different types of nursing home abuse.

Physical abuse: Bruising in clusters on the body or bruising in irregular parts of the body such as the back or neck could point to physical abuse. Laboratory testing for lack of medication or medication that is not prescribed can reveal physical abuse. Changes in behavior such as fear, avoidance, nervousness, and anxiety could be an alert to physical abuse. 

Psychological abuse: Indicators of psychological abuse include fear, depression, confusion, and changes in self-esteem or confidence. Emerging thoughts of suicide could also indicate your loved one is experiencing psychological abuse.

Sexual abuse: Here again, changes in behavior such as showing signs of fear, depression, and isolation, could indicate sexual abuse is occurring. Any signs of bruising, infection, bleeding, pain, or swelling in the genital region are all signs of sexual abuse.

Financial exploitation:  Sudden changes in spending or banking habits are a typical sign of financial exploitation. Lack of common necessities, transfers, newly authorized account users, or changes in wills or title documents points to financial exploitation. Furthermore, behavior changes like not wanting to discuss financial matters or no memory of financial transactions can indicate a financial abuser is at work in your loved one’s life.

Caregiver neglect: Bedsores, dirty hair and clothing, dehydration, malnutrition, unattended health problems, lack of wheelchairs or walkers are all signs of caregiver neglect.

A U.S.-based study on nursing home abuse revealed that between 74% to 87% of nursing home residents had experienced abuse or neglect in 2019. The study was imperfect because the number of respondents to the questionnaire was low, which could mean the percentages overestimate or underestimate the actual number.

Another Michigan study showed that out of 452 adults with loved one’s in nursing homes, 24.3% of the respondents reported physical abuse of their family members.

Yet another study of caregivers that depended on self-reported perpetration of abuse revealed 40% admitted to psychologically abusing residents in the past year. A further 10% admitted to physically abusing residents in the past year.

Specifically, psychological abuse, financial abuse, and neglect are the most common forms of self-reported nursing home abuse in the U.S.

Learning how to report a nursing home in FL is just part of the process. As a family member, you must be seething with anger and not only want the perpetrators of abuse held accountable, but you also want compensation for your loved one. And that is your right. We are here to help. The elder law lawyers at Morgan & Morgan are knowledgeable about Florida State laws and Federal laws that could apply to your case. 

Our lawyers will work with you and your family to make sure the complaint process is accurately taken care of and come up with legal strategies to move forward with your nursing home abuse lawsuit. We work hard to preserve your rights and the dignity of your loved one. Nursing home neglect lawsuits usually average about $400,000, but we’ve also seen plenty of cases that win awards far greater. Our lawyers don’t back down until justice is served and wrongdoers pay for the harm they’ve caused.

We understand how nursing home abuse can tear family members apart emotionally. And our compassionate team is ready to help you gain compensation for medical costs, mental health treatment, and relocation. If we don’t win, you don’t pay. You’re not in this alone. Contact us today for a free and confidential case evaluation.