The attorneys at Morgan & Morgan are investigating claims that printheads on the HP Officejet Pro 8600 printers malfunction before the end of their expected useful lives. The printers are manufactured by HP, and have been on the market since 2012. Almost immediately, comments complaining of malfunctions appeared on the HP support forum, and have continued to do so.
HP neither issued a recall for the product nor informed consumers in advance of their purchase of the defective printhead. Therefore, the attorneys at Morgan & Morgan are investigating to see if class action against HP to recover damages for the defective product and its failure to disclose the known defects to consumers.
If you’ve experienced similar problems with your HP Officejet Pro 8600, contact our consumer protection attorneys today by filling out our free case evaluation. You may be able to participate in a class action lawsuit and recover compensation for your printer.
What’s the Problem With the Printhead?
The printhead is the core component part of an inkjet printer that holds the ink cartridges and controls the flow of ink onto the paper.
Consumers claim that after limited use of the HP Officejet Pro 8600, the product stopped working and began displaying an error message that read “Printhead is missing, not detected, or incorrectly installed.” The printer than allegedly shuts down, preventing the user from printing, copying, scanning or faxing. Since 2012, hundreds of consumers have complained about this specific problem with the printer.
In response to being bombarded with questions and claims regarding the stability of the OfficeJet Pro 8600 printers, HP dedicated an entire page on its support forum that outlines 10 steps that consumers can take to attempt to fix the problem. Most of the steps include resetting the printhead or ink cartridges, or cleaning them thoroughly. HP recommends that consumers buy a completely new print head if resetting and cleaning do not work, providing the part number for the printhead and a conveniently placed link that directs consumers to the HP parts website. The price for a new printhead from HP is $120. Yet, even when the expensive printhead is replaced, problems have been known to recur.
HP’s History With Defects
Other than posting the support page, HP made no attempt to fix the printhead problem nor to alert consumers. HP’s selling of printers with parts that they knew to be defective should void their warranty statement guaranteeing that printers will be free from defects in materials and workmanship for one year from the purchase date otherwise HP is obligated to repair or replace the printer.
Since HP knew about the problem with the printheads and consumers did not, there existed a “disparity of bargaining power at the time of purchase, and the limited warranty is therefore unconscionable.“ If the limited warranty is unconscionable then HP has breached the express warranty provisions of the Uniform Commercial Code, which clearly states that if the manufacture breaks the express warranty the buyer can bring a cause of action against the seller for breach of contract.
This is not the first time HP has faced litigation over one of its printers. In 2013, a class action suit was filed claiming that two of HP’s wireless printers contain a defective receiver that affects the printers’ ability to stay connected to computers, rendering the wireless printing capability essentially useless. The plaintiff accused HP of “engaging in unlawful, unfair and fraudulent business practices, violating the Consumers Legal Remedies Act and breach of express warranty.”
What Should I Do if I Own an HP Officejet Pro 8600?
If you are the owner of an HP Officejet Pro 8600, the class action attorneys at Morgan & Morgan would like to hear from you. Companies are not allowed to manufacture products that don’t do what they say they do. As a result, owners of the defective printers may be entitled to compensation by joining a class action lawsuit.
If you own one of these printers, please fill out a case evaluation form for a free consultation.