Hospital Consumer Assessment of Healthcare Providers & Systems Survey:
NORTHSIDE HOSPITAL

The Hospital Care Quality Information from the Consumer Perspective (HCAHPS) is a report that provides Pinellas county residents with actual patient responses to hospital care in Florida. The results are taken from a survey that was randomly distributed to recently discharged patients from numerous hospitals, including NORTHSIDE HOSPITAL in Saint Petersburg, Florida, and other hospitals in Pinellas county. HCAHPS is meant to enable patients and consumers to make well informed healthcare decisions when comparing Florida hospitals.

At NORTHSIDE HOSPITAL, the survey was distributed to 300 or more patients, with a 27% response rate.

How do patients rate the hospital overall?:

This Hospital Florida Nation Patients who gave a rating of 6 or lower (low) 33% 16% 11% Patients who gave a rating of 7 or 8 (medium) 29% 27% 25% Patients who gave a rating of 9 or 10 (high) 38% 57% 64%

How often did doctors communicate well with patients?:

This Hospital Florida Nation Doctors always communicated well 65% 74% 80% Doctors sometimes or never communicated well 12% 8% 5% Doctors usually communicated well 23% 18% 15%

How often did nurses communicate well with patients?:

This Hospital Florida Nation Nurses always communicated well 49% 66% 74% Nurses sometimes or never communicated well 22% 10% 6% Nurses usually communicated well 29% 24% 20%

How often did patients receive help quickly from hospital staff?:

This Hospital Florida Nation Patients always received help as soon as they wanted 37% 53% 62% Patients sometimes or never received help as soon as they wanted 32% 19% 12% Patients usually received help as soon as they wanted 31% 28% 26%

How often did staff explain about medicines before giving them to patients?:

This Hospital Florida Nation Staff always explained 36% 52% 59% Staff sometimes or never explained 46% 30% 23% Staff usually explained 18% 18% 18%

How often was patients' pain well controlled?:

This Hospital Florida Nation Pain was always well controlled 47% 63% 68% Pain was sometimes or never well controlled 24% 11% 8% Pain was usually well controlled 29% 26% 24%

How often was the area around patients' rooms kept quiet at night?:

This Hospital Florida Nation Always quiet at night 30% 51% 56% Sometimes or never quiet at night 36% 17% 13% Usually quiet at night 34% 32% 31%

How often were the patients' rooms and bathrooms kept clean?:

This Hospital Florida Nation Room was always clean 47% 62% 69% Room was sometimes or never clean 28% 15% 10% Room was usually clean 25% 23% 21%

Were patients given information about what to do during their recovery at home?:

This Hospital Florida Nation No, staff did not give patients this information 33% 25% 20% Yes, staff did give patients this information 67% 75% 80%

Would patients recommend the hospital to friends and family?:

This Hospital Florida Nation NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it) 25% 10% 6% YES, patients would definitely recommend the hospital 41% 62% 68% YES, patients would probably recommend the hospital 34% 28% 26%

Medicare Payment and Volume for NORTHSIDE HOSPITAL

When comparing Pinellas county hospitals, the average inpatient payment, as well as the volume of patients treated for an specific illness is important. Medicare groups patients at NORTHSIDE HOSPITAL with similar medical conditions into Diagnosis Related Groups (DRGs). The DRG is then associated with a fixed payment amount that is derived from the average patient cost in that group. Using this information, you can also see where NORTHSIDE HOSPITAL stands with regard to the average hospital in Florida, and in the nation.

Angioplasty Procedures and Insertion of Drug Coated Stent into Heart Artery
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$11,904	$10,862 - $11,887	$11,180 - $14,042
Number of Patients	85	10,136	128,738
Back & Neck Operations Except Back or Neck Fusion
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$5,157	$4,813 - $5,442	$5,003 - $6,286
Number of Patients	*	2,964	42,305
Back & Neck Operations Except Back or Neck Fusion with Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$7,757	$7,247 - $8,166	$7,553 - $9,400
Number of Patients	*	2,492	34,157
Back Fusion to Join Spine Bones, not Neck
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$16,725	$15,338 - $17,307	$15,944 - $20,215
Number of Patients	*	1,845	22,674
Back Fusion to Join Spine Bones, not Neck, with Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$21,406	$19,428 - $22,302	$20,404 - $26,215
Number of Patients	*	2,735	34,123
Chest Pain
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$3,167	$2,941 - $3,229	$3,035 - $3,848
Number of Patients	144	16,392	210,738
Chronic Lung Disease
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$5,140	$4,633 - $5,167	$4,712 - $5,739
Number of Patients	193	26,738	362,262
Diabetes in Adults
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$4,384	$4,107 - $4,824	$4,206 - $5,492
Number of Patients	46	5,943	93,477
Female Reproductive System Reconstructive Operations
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$4,247	$3,975 - $4,431	$4,060 - $4,930
Number of Patients	*	1,427	20,071
Gallbladder Removal By Laparoscope
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$5,773	$5,348 - $5,893	$5,497 - $6,698
Number of Patients	14	1,771	21,003
Gallbladder Removal by Laparoscope with Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$10,232	$9,539 - $10,598	$9,724 - $11,744
Number of Patients	40	4,778	58,800
Gallbladder Removal Except By (non) Laparoscope with Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$14,314	$13,092 - $14,853	$13,491 - $17,076
Number of Patients	*	975	13,704
Head and Neck Blood Vessel Operations
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$5,590	$5,125 - $5,530	$5,287 - $6,352
Number of Patients	20	2,729	32,038
Heart Attack with Major Complications
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$9,439	$8,216 - $9,232	$8,294 - $10,422
Number of Patients	45	10,027	128,401
Heart Attack without Complications
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$5,377	$4,888 - $5,570	$4,922 - $6,189
Number of Patients	*	3,179	44,039
Heart Bypass Surgery
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$19,247	$18,658 - $20,542	$19,012 - $24,164
Number of Patients	*	1,888	27,739
Heart Bypass Surgery with Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$17,820	$25,818 - $29,981	$26,780 - $35,495
Number of Patients	*	824	12,119
Heart Failure
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$5,798	$5,426 - $6,106	$5,521 - $6,866
Number of Patients	174	41,881	589,530
Heart Valve Operations
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$36,175	$29,995 - $36,710	$32,000 - $44,670
Number of Patients	40	2,144	31,663
Hernia Operations in Adults
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$4,839	$4,527 - $5,025	$4,675 - $5,853
Number of Patients	*	649	9,918
Hernia Operations in Adults with Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$8,006	$7,473 - $8,511	$7,729 - $9,718
Number of Patients	*	1,371	18,333
Insertion of Heart Defibrillator
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$29,231	$27,296 - $31,695	$28,706 - $37,356
Number of Patients	13	4,005	49,288
Insertion of Heart Defibrillator with Examination of Heart through a Catheter
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$36,956	$34,943 - $41,550	$36,629 - $48,341
Number of Patients	*	630	6,996
Kidney and Bladder Operations for Cancer
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$11,048	$10,323 - $11,914	$10,853 - $14,377
Number of Patients	*	1,379	20,343
Major Arm & Shoulder Operations with Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$6,541	$6,117 - $6,709	$6,268 - $7,681
Number of Patients	*	904	11,416
Major Heart and Blood Vessel Procedures with Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$24,073	$20,067 - $23,427	$20,818 - $27,896
Number of Patients	22	4,076	54,831
Major Small & Large Intestine Operations
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$8,021	$7,412 - $8,384	$7,692 - $9,531
Number of Patients	*	1,126	17,828
Major Small and Large Intestine Operations with Complications or Preexisting Conditions with Major Gastrointestinal Condition
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$27,175	$22,062 - $25,898	$22,633 - $29,674
Number of Patients	18	4,354	61,181
Major Small and Large Intestine Operations with Complications or Preexisting Conditions without Major Gastrointestinal Condition
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$16,152	$13,847 - $15,888	$14,224 - $17,842
Number of Patients	19	4,434	62,463
Neck Fusion to Join Bones with Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$14,440	$13,275 - $15,533	$13,836 - $17,733
Number of Patients	*	1,172	14,599
Neck Fusion to Join Neck Bones
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$9,842	$9,069 - $10,171	$9,416 - $11,814
Number of Patients	*	1,435	18,047
Other Bladder Operations Via the Urethra with Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$6,783	$6,332 - $7,033	$6,526 - $8,058
Number of Patients	13	1,886	23,786
Other Bone, Joint & Organ Operations with Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$10,638	$9,825 - $10,870	$10,124 - $12,300
Number of Patients	*	1,864	22,711
Other Kidney & Urinary Tract Operations
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$14,330	$11,183 - $12,892	$11,543 - $14,940
Number of Patients	13	2,368	32,198
Pacemaker Implant
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$11,973	$10,885 - $11,913	$11,204 - $13,653
Number of Patients	54	6,372	74,607
Pneumonia and Pleurisy in Adults With Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$5,776	$5,356 - $5,988	$5,431 - $6,633
Number of Patients	239	25,192	448,292
Removal of Prostate Via Urethra with Complications or Preexisting Conditions
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$4,798	$4,480 - $5,008	$4,606 - $5,622
Number of Patients	*	1,517	22,254
Repair of Previous Hip or Knee Replacement
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$14,194	$12,999 - $14,470	$13,405 - $17,132
Number of Patients	*	3,128	43,893
Replacement of Hip, Knee or Ankle or Reattachment of Thigh, Foot or Ankle
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$11,104	$10,261 - $11,123	$10,516 - $12,822
Number of Patients	38	30,718	439,448
Sample of Bone Removed for Evaluation of Cancer, Infections or Other Bone Disorders
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$10,489	$9,630 - $10,426	$9,899 - $11,987
Number of Patients	*	2,626	22,677
Stomach and Esophagus Operations in Adults with Complications or Preexisting Conditions with Major Gastrointestinal Condition
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$41,849	$26,949 - $32,864	$27,385 - $37,628
Number of Patients	*	580	9,883
Stomach and Esophagus Operations in Adults with Complications or Preexisting Conditions without Major Gastrointestinal Condition
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$25,002	$17,565 - $21,891	$18,227 - $25,055
Number of Patients	*	892	15,229
Two or More Hip, Knee or Ankle Operations
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$16,997	$15,705 - $16,760	$16,214 - $20,880
Number of Patients	*	1,126	14,322
Uterus & Ovary Operations
	NORTHSIDE HOSPITAL	Florida	Nation
Avg Cost:	$4,499	$4,254 - $4,875	$4,336 - $5,407
Number of Patients	*	1,619	25,376