Hospital Consumer Assessment of Healthcare Providers & Systems Survey:
FLORIDA HOSPITAL

The Hospital Care Quality Information from the Consumer Perspective (HCAHPS) is a report that provides Orange county residents with actual patient responses to hospital care in Florida. The results are taken from a survey that was randomly distributed to recently discharged patients from numerous hospitals, including FLORIDA HOSPITAL in Orlando, Florida, and other hospitals in Orange county. HCAHPS is meant to enable patients and consumers to make well informed healthcare decisions when comparing Florida hospitals.

At FLORIDA HOSPITAL, the survey was distributed to 300 or more patients, with a 30% response rate.

How do patients rate the hospital overall?:

This Hospital Florida Nation Patients who gave a rating of 6 or lower (low) 19% 16% 11% Patients who gave a rating of 7 or 8 (medium) 29% 27% 25% Patients who gave a rating of 9 or 10 (high) 52% 57% 64%

How often did doctors communicate well with patients?:

This Hospital Florida Nation Doctors always communicated well 65% 74% 80% Doctors sometimes or never communicated well 12% 8% 5% Doctors usually communicated well 23% 18% 15%

How often did nurses communicate well with patients?:

This Hospital Florida Nation Nurses always communicated well 60% 66% 74% Nurses sometimes or never communicated well 12% 10% 6% Nurses usually communicated well 28% 24% 20%

How often did patients receive help quickly from hospital staff?:

This Hospital Florida Nation Patients always received help as soon as they wanted 49% 53% 62% Patients sometimes or never received help as soon as they wanted 22% 19% 12% Patients usually received help as soon as they wanted 29% 28% 26%

How often did staff explain about medicines before giving them to patients?:

This Hospital Florida Nation Staff always explained 47% 52% 59% Staff sometimes or never explained 34% 30% 23% Staff usually explained 19% 18% 18%

How often was patients' pain well controlled?:

This Hospital Florida Nation Pain was always well controlled 60% 63% 68% Pain was sometimes or never well controlled 10% 11% 8% Pain was usually well controlled 30% 26% 24%

How often was the area around patients' rooms kept quiet at night?:

This Hospital Florida Nation Always quiet at night 48% 51% 56% Sometimes or never quiet at night 19% 17% 13% Usually quiet at night 33% 32% 31%

How often were the patients' rooms and bathrooms kept clean?:

This Hospital Florida Nation Room was always clean 55% 62% 69% Room was sometimes or never clean 18% 15% 10% Room was usually clean 27% 23% 21%

Were patients given information about what to do during their recovery at home?:

This Hospital Florida Nation No, staff did not give patients this information 24% 25% 20% Yes, staff did give patients this information 76% 75% 80%

Would patients recommend the hospital to friends and family?:

This Hospital Florida Nation NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it) 11% 10% 6% YES, patients would definitely recommend the hospital 57% 62% 68% YES, patients would probably recommend the hospital 32% 28% 26%

Medicare Payment and Volume for FLORIDA HOSPITAL

When comparing Orange county hospitals, the average inpatient payment, as well as the volume of patients treated for an specific illness is important. Medicare groups patients at FLORIDA HOSPITAL with similar medical conditions into Diagnosis Related Groups (DRGs). The DRG is then associated with a fixed payment amount that is derived from the average patient cost in that group. Using this information, you can also see where FLORIDA HOSPITAL stands with regard to the average hospital in Florida, and in the nation.

Angioplasty Procedures and Insertion of Drug Coated Stent into Heart Artery
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$13,676	$10,862 - $11,887	$11,180 - $14,042
Number of Patients	789	10,136	128,738
Back & Neck Operations Except Back or Neck Fusion
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$5,266	$4,813 - $5,442	$5,003 - $6,286
Number of Patients	36	2,964	42,305
Back & Neck Operations Except Back or Neck Fusion with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$8,709	$7,247 - $8,166	$7,553 - $9,400
Number of Patients	45	2,492	34,157
Back Fusion to Join Spine Bones, not Neck
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$30,246	$15,338 - $17,307	$15,944 - $20,215
Number of Patients	87	1,845	22,674
Back Fusion to Join Spine Bones, not Neck, with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$29,169	$19,428 - $22,302	$20,404 - $26,215
Number of Patients	118	2,735	34,123
Chest Pain
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$4,038	$2,941 - $3,229	$3,035 - $3,848
Number of Patients	974	16,392	210,738
Chronic Lung Disease
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$5,705	$4,633 - $5,167	$4,712 - $5,739
Number of Patients	818	26,738	362,262
Diabetes in Adults
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$4,914	$4,107 - $4,824	$4,206 - $5,492
Number of Patients	251	5,943	93,477
Female Reproductive System Reconstructive Operations
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$4,481	$3,975 - $4,431	$4,060 - $4,930
Number of Patients	73	1,427	20,071
Gallbladder Removal By Laparoscope
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$7,594	$5,348 - $5,893	$5,497 - $6,698
Number of Patients	65	1,771	21,003
Gallbladder Removal by Laparoscope with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$11,342	$9,539 - $10,598	$9,724 - $11,744
Number of Patients	199	4,778	58,800
Gallbladder Removal Except By (non) Laparoscope with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$17,535	$13,092 - $14,853	$13,491 - $17,076
Number of Patients	34	975	13,704
Head and Neck Blood Vessel Operations
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$7,100	$5,125 - $5,530	$5,287 - $6,352
Number of Patients	92	2,729	32,038
Heart Attack with Major Complications
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$10,198	$8,216 - $9,232	$8,294 - $10,422
Number of Patients	336	10,027	128,401
Heart Attack without Complications
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$7,665	$4,888 - $5,570	$4,922 - $6,189
Number of Patients	68	3,179	44,039
Heart Bypass Surgery
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$28,056	$18,658 - $20,542	$19,012 - $24,164
Number of Patients	144	1,888	27,739
Heart Bypass Surgery with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$32,475	$25,818 - $29,981	$26,780 - $35,495
Number of Patients	110	824	12,119
Heart Failure
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$6,706	$5,426 - $6,106	$5,521 - $6,866
Number of Patients	1746	41,881	589,530
Heart Valve Operations
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$43,216	$29,995 - $36,710	$32,000 - $44,670
Number of Patients	145	2,144	31,663
Hernia Operations in Adults
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$5,300	$4,527 - $5,025	$4,675 - $5,853
Number of Patients	22	649	9,918
Hernia Operations in Adults with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$8,229	$7,473 - $8,511	$7,729 - $9,718
Number of Patients	57	1,371	18,333
Insertion of Heart Defibrillator
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$38,262	$27,296 - $31,695	$28,706 - $37,356
Number of Patients	181	4,005	49,288
Insertion of Heart Defibrillator with Examination of Heart through a Catheter
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$45,583	$34,943 - $41,550	$36,629 - $48,341
Number of Patients	23	630	6,996
Kidney and Bladder Operations for Cancer
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$15,415	$10,323 - $11,914	$10,853 - $14,377
Number of Patients	63	1,379	20,343
Kidney and Bladder Operations with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$16,653	$12,154 - $14,786	$12,912 - $17,878
Number of Patients	74	932	13,878
Major Arm & Shoulder Operations with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$7,856	$6,117 - $6,709	$6,268 - $7,681
Number of Patients	57	904	11,416
Major Heart and Blood Vessel Procedures with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$26,689	$20,067 - $23,427	$20,818 - $27,896
Number of Patients	196	4,076	54,831
Major Small & Large Intestine Operations
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$13,443	$7,412 - $8,384	$7,692 - $9,531
Number of Patients	50	1,126	17,828
Major Small and Large Intestine Operations with Complications or Preexisting Conditions with Major Gastrointestinal Condition
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$29,453	$22,062 - $25,898	$22,633 - $29,674
Number of Patients	190	4,354	61,181
Major Small and Large Intestine Operations with Complications or Preexisting Conditions without Major Gastrointestinal Condition
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$18,384	$13,847 - $15,888	$14,224 - $17,842
Number of Patients	175	4,434	62,463
Neck Fusion to Join Bones with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$19,360	$13,275 - $15,533	$13,836 - $17,733
Number of Patients	57	1,172	14,599
Neck Fusion to Join Neck Bones
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$14,905	$9,069 - $10,171	$9,416 - $11,814
Number of Patients	66	1,435	18,047
Other Bladder Operations Via the Urethra with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$7,734	$6,332 - $7,033	$6,526 - $8,058
Number of Patients	121	1,886	23,786
Other Bone, Joint & Organ Operations with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$13,058	$9,825 - $10,870	$10,124 - $12,300
Number of Patients	144	1,864	22,711
Other Kidney & Urinary Tract Operations
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$14,202	$11,183 - $12,892	$11,543 - $14,940
Number of Patients	123	2,368	32,198
Pacemaker Implant
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$13,847	$10,885 - $11,913	$11,204 - $13,653
Number of Patients	173	6,372	74,607
Pneumonia and Pleurisy in Adults With Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$6,423	$5,356 - $5,988	$5,431 - $6,633
Number of Patients	1263	25,192	448,292
Removal of Prostate Via Urethra
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$3,645	$3,067 - $3,356	$3,157 - $3,899
Number of Patients	63	1,014	16,901
Removal of Prostate Via Urethra with Complications or Preexisting Conditions
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$5,401	$4,480 - $5,008	$4,606 - $5,622
Number of Patients	85	1,517	22,254
Repair of Previous Hip or Knee Replacement
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$17,143	$12,999 - $14,470	$13,405 - $17,132
Number of Patients	176	3,128	43,893
Replacement of Hip, Knee or Ankle or Reattachment of Thigh, Foot or Ankle
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$13,412	$10,261 - $11,123	$10,516 - $12,822
Number of Patients	1110	30,718	439,448
Sample of Bone Removed for Evaluation of Cancer, Infections or Other Bone Disorders
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$11,149	$9,630 - $10,426	$9,899 - $11,987
Number of Patients	104	2,626	22,677
Stomach and Esophagus Operations in Adults with Complications or Preexisting Conditions with Major Gastrointestinal Condition
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$43,680	$26,949 - $32,864	$27,385 - $37,628
Number of Patients	26	580	9,883
Stomach and Esophagus Operations in Adults with Complications or Preexisting Conditions without Major Gastrointestinal Condition
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$30,448	$17,565 - $21,891	$18,227 - $25,055
Number of Patients	27	892	15,229
Two or More Hip, Knee or Ankle Operations
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$26,084	$15,705 - $16,760	$16,214 - $20,880
Number of Patients	18	1,126	14,322
Uterus & Ovary Operations
	FLORIDA HOSPITAL	Florida	Nation
Avg Cost:	$5,520	$4,254 - $4,875	$4,336 - $5,407
Number of Patients	62	1,619	25,376