Contact SSA
You do not necessarily need an appointment to contact the Social Security Administration (SSA). In fact, there are many tasks that you can accomplish over the phone or via the website.
Phone
You can call Social Security during normal business hours from 7 a.m. to 7 p.m. Monday to Friday at 1-800-772-1213. Recorded information and other automated services are accessible from a touchtone phone any time of the day, including weekends and holidays. The TTY number is can be reached by the deaf or hearing impaired at 1-800-325-0778 during these same hours, excluding weekends and holidays. If making a call, have your Social Security number readily available.
Local office
If you cannot resolve a problem over the phone, contact a local office. You can find an office using the Social Security Office Locator or visiting a Regional Home Page on www.ssa.gov. Keep in mind that all offices are closed on federal holidays.
If you are unable to find the answer you're looking for by phone or in person, the next step would be to write to the Office of Public Inquiries at:
Social Security Administration
Office of Public Inquiries
Windsor Park Building
6401 Security Blvd.
Baltimore, MD 21235
Don't forget to list your Social Security number or claim number on all correspondence.
Online
- Questions -- can be found in the Frequently Asked Questions section of www.ssa.gov. If you don't see an answer to your liking, you can customize your question and submit it through a form.
- Complaints -- serves as a platform to voice any concerns and suggest areas in which there can be some improvement.
- Compliments -- allows consumers to have a place where they can leave flattering remarks about any positive experience they've had with SSA.
- Suggestions -- stage in which consumers can offer feedback and advice to improve service.
It is a good idea to consult a lawyer prior to contacting SSA about information involving a claim. A Florida social security disability attorney is at your service to assist with this process.