Hospital Consumer Assessment of Healthcare Providers & Systems Survey:
BAPTIST MEDICAL CENTER

The Hospital Care Quality Information from the Consumer Perspective (HCAHPS) is a report that provides Duval county residents with actual patient responses to hospital care in Florida. The results are taken from a survey that was randomly distributed to recently discharged patients from numerous hospitals, including BAPTIST MEDICAL CENTER in Jacksonville, Florida, and other hospitals in Duval county. HCAHPS is meant to enable patients and consumers to make well informed healthcare decisions when comparing Florida hospitals.

At BAPTIST MEDICAL CENTER, the survey was distributed to 300 or more patients, with a 29% response rate.

How do patients rate the hospital overall?:

This Hospital Florida Nation Patients who gave a rating of 6 or lower (low) 10% 16% 11% Patients who gave a rating of 7 or 8 (medium) 20% 27% 25% Patients who gave a rating of 9 or 10 (high) 70% 57% 64%

How often did doctors communicate well with patients?:

This Hospital Florida Nation Doctors always communicated well 75% 74% 80% Doctors sometimes or never communicated well 7% 8% 5% Doctors usually communicated well 18% 18% 15%

How often did nurses communicate well with patients?:

This Hospital Florida Nation Nurses always communicated well 71% 66% 74% Nurses sometimes or never communicated well 8% 10% 6% Nurses usually communicated well 21% 24% 20%

How often did patients receive help quickly from hospital staff?:

This Hospital Florida Nation Patients always received help as soon as they wanted 57% 53% 62% Patients sometimes or never received help as soon as they wanted 15% 19% 12% Patients usually received help as soon as they wanted 28% 28% 26%

How often did staff explain about medicines before giving them to patients?:

This Hospital Florida Nation Staff always explained 55% 52% 59% Staff sometimes or never explained 26% 30% 23% Staff usually explained 19% 18% 18%

How often was patients' pain well controlled?:

This Hospital Florida Nation Pain was always well controlled 65% 63% 68% Pain was sometimes or never well controlled 9% 11% 8% Pain was usually well controlled 26% 26% 24%

How often was the area around patients' rooms kept quiet at night?:

This Hospital Florida Nation Always quiet at night 56% 51% 56% Sometimes or never quiet at night 12% 17% 13% Usually quiet at night 32% 32% 31%

How often were the patients' rooms and bathrooms kept clean?:

This Hospital Florida Nation Room was always clean 66% 62% 69% Room was sometimes or never clean 11% 15% 10% Room was usually clean 23% 23% 21%

Were patients given information about what to do during their recovery at home?:

This Hospital Florida Nation No, staff did not give patients this information 22% 25% 20% Yes, staff did give patients this information 78% 75% 80%

Would patients recommend the hospital to friends and family?:

This Hospital Florida Nation NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it) 5% 10% 6% YES, patients would definitely recommend the hospital 75% 62% 68% YES, patients would probably recommend the hospital 20% 28% 26%

Medicare Payment and Volume for BAPTIST MEDICAL CENTER

When comparing Duval county hospitals, the average inpatient payment, as well as the volume of patients treated for an specific illness is important. Medicare groups patients at BAPTIST MEDICAL CENTER with similar medical conditions into Diagnosis Related Groups (DRGs). The DRG is then associated with a fixed payment amount that is derived from the average patient cost in that group. Using this information, you can also see where BAPTIST MEDICAL CENTER stands with regard to the average hospital in Florida, and in the nation.

Angioplasty Procedures and Insertion of Drug Coated Stent into Heart Artery
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$13,027	$10,862 - $11,887	$11,180 - $14,042
Number of Patients	210	10,136	128,738
Back & Neck Operations Except Back or Neck Fusion
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$6,432	$4,813 - $5,442	$5,003 - $6,286
Number of Patients	75	2,964	42,305
Back & Neck Operations Except Back or Neck Fusion with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$8,749	$7,247 - $8,166	$7,553 - $9,400
Number of Patients	37	2,492	34,157
Back Fusion to Join Spine Bones, not Neck
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$25,859	$15,338 - $17,307	$15,944 - $20,215
Number of Patients	49	1,845	22,674
Back Fusion to Join Spine Bones, not Neck, with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$26,509	$19,428 - $22,302	$20,404 - $26,215
Number of Patients	34	2,735	34,123
Chest Pain
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$3,381	$2,941 - $3,229	$3,035 - $3,848
Number of Patients	152	16,392	210,738
Chronic Lung Disease
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$5,217	$4,633 - $5,167	$4,712 - $5,739
Number of Patients	259	26,738	362,262
Diabetes in Adults
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$4,811	$4,107 - $4,824	$4,206 - $5,492
Number of Patients	86	5,943	93,477
Female Reproductive System Reconstructive Operations
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$5,044	$3,975 - $4,431	$4,060 - $4,930
Number of Patients	39	1,427	20,071
Gallbladder Removal By Laparoscope
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$6,892	$5,348 - $5,893	$5,497 - $6,698
Number of Patients	22	1,771	21,003
Gallbladder Removal by Laparoscope with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$12,615	$9,539 - $10,598	$9,724 - $11,744
Number of Patients	64	4,778	58,800
Gallbladder Removal Except By (non) Laparoscope with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$19,847	$13,092 - $14,853	$13,491 - $17,076
Number of Patients	15	975	13,704
Head and Neck Blood Vessel Operations
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$6,029	$5,125 - $5,530	$5,287 - $6,352
Number of Patients	90	2,729	32,038
Heart Attack with Major Complications
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$9,910	$8,216 - $9,232	$8,294 - $10,422
Number of Patients	49	10,027	128,401
Heart Attack without Complications
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$5,649	$4,888 - $5,570	$4,922 - $6,189
Number of Patients	27	3,179	44,039
Heart Bypass Surgery
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$20,931	$18,658 - $20,542	$19,012 - $24,164
Number of Patients	34	1,888	27,739
Heart Bypass Surgery with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$34,851	$25,818 - $29,981	$26,780 - $35,495
Number of Patients	*	824	12,119
Heart Failure
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$6,320	$5,426 - $6,106	$5,521 - $6,866
Number of Patients	522	41,881	589,530
Heart Valve Operations
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$33,073	$29,995 - $36,710	$32,000 - $44,670
Number of Patients	27	2,144	31,663
Hernia Operations in Adults
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$6,963	$4,527 - $5,025	$4,675 - $5,853
Number of Patients	*	649	9,918
Hernia Operations in Adults with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$9,659	$7,473 - $8,511	$7,729 - $9,718
Number of Patients	27	1,371	18,333
Insertion of Heart Defibrillator
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$32,819	$27,296 - $31,695	$28,706 - $37,356
Number of Patients	51	4,005	49,288
Insertion of Heart Defibrillator with Examination of Heart through a Catheter
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$38,152	$34,943 - $41,550	$36,629 - $48,341
Number of Patients	16	630	6,996
Kidney and Bladder Operations for Cancer
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$11,991	$10,323 - $11,914	$10,853 - $14,377
Number of Patients	28	1,379	20,343
Kidney and Bladder Operations with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$13,294	$12,154 - $14,786	$12,912 - $17,878
Number of Patients	13	932	13,878
Major Arm & Shoulder Operations with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$6,896	$6,117 - $6,709	$6,268 - $7,681
Number of Patients	*	904	11,416
Major Heart and Blood Vessel Procedures with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$24,516	$20,067 - $23,427	$20,818 - $27,896
Number of Patients	49	4,076	54,831
Major Small & Large Intestine Operations
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$8,771	$7,412 - $8,384	$7,692 - $9,531
Number of Patients	20	1,126	17,828
Major Small and Large Intestine Operations with Complications or Preexisting Conditions with Major Gastrointestinal Condition
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$31,621	$22,062 - $25,898	$22,633 - $29,674
Number of Patients	48	4,354	61,181
Major Small and Large Intestine Operations with Complications or Preexisting Conditions without Major Gastrointestinal Condition
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$17,730	$13,847 - $15,888	$14,224 - $17,842
Number of Patients	57	4,434	62,463
Neck Fusion to Join Bones with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$18,186	$13,275 - $15,533	$13,836 - $17,733
Number of Patients	11	1,172	14,599
Neck Fusion to Join Neck Bones
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$13,033	$9,069 - $10,171	$9,416 - $11,814
Number of Patients	21	1,435	18,047
Other Bladder Operations Via the Urethra with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$7,123	$6,332 - $7,033	$6,526 - $8,058
Number of Patients	30	1,886	23,786
Other Bone, Joint & Organ Operations with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$10,735	$9,825 - $10,870	$10,124 - $12,300
Number of Patients	17	1,864	22,711
Other Kidney & Urinary Tract Operations
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$14,398	$11,183 - $12,892	$11,543 - $14,940
Number of Patients	38	2,368	32,198
Pacemaker Implant
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$12,672	$10,885 - $11,913	$11,204 - $13,653
Number of Patients	73	6,372	74,607
Pneumonia and Pleurisy in Adults With Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$6,325	$5,356 - $5,988	$5,431 - $6,633
Number of Patients	303	25,192	448,292
Removal of Prostate Via Urethra
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$3,444	$3,067 - $3,356	$3,157 - $3,899
Number of Patients	*	1,014	16,901
Removal of Prostate Via Urethra with Complications or Preexisting Conditions
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$5,032	$4,480 - $5,008	$4,606 - $5,622
Number of Patients	15	1,517	22,254
Repair of Previous Hip or Knee Replacement
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$14,841	$12,999 - $14,470	$13,405 - $17,132
Number of Patients	22	3,128	43,893
Replacement of Hip, Knee or Ankle or Reattachment of Thigh, Foot or Ankle
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$12,188	$10,261 - $11,123	$10,516 - $12,822
Number of Patients	262	30,718	439,448
Sample of Bone Removed for Evaluation of Cancer, Infections or Other Bone Disorders
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$10,560	$9,630 - $10,426	$9,899 - $11,987
Number of Patients	*	2,626	22,677
Stomach and Esophagus Operations in Adults with Complications or Preexisting Conditions with Major Gastrointestinal Condition
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$41,690	$26,949 - $32,864	$27,385 - $37,628
Number of Patients	*	580	9,883
Stomach and Esophagus Operations in Adults with Complications or Preexisting Conditions without Major Gastrointestinal Condition
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$21,467	$17,565 - $21,891	$18,227 - $25,055
Number of Patients	15	892	15,229
Two or More Hip, Knee or Ankle Operations
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$17,720	$15,705 - $16,760	$16,214 - $20,880
Number of Patients	*	1,126	14,322
Uterus & Ovary Operations
	BAPTIST MEDICAL CENTER	Florida	Nation
Avg Cost:	$5,279	$4,254 - $4,875	$4,336 - $5,407
Number of Patients	14	1,619	25,376